You’re right. It’s no sweat for me to pop over there and see for myself (2.5 miles).
…aaand you’re right! These negative reviews made me forget I ever heard of the place until @Chowseeker1999’s lovely report led me to this thread. Which apparently I’d already seen, commented on and posted a rebuttal photo. Now it’s moved to the top of my patisserie list. But I still say this is probably the better sandwich of the two - it’s small (French-style) but better ham, better cheese, softer bread & an updated but still better price.